Originally Posted by
erik123
In cases like this it's best to roll with the punches and be patient. There is very little you can do proactively. Most bags turn up. If LIS is not your home, you can buy essentials and send the receipts to KLM.
Having had this happen many times before with BA, I completely understand this, but my friend was quite stressed and upset about the experience. Guess my advice of let the system do it's thing is correct