Originally Posted by
nickf619
Well I had a QR coded MH operated flight in June, ticket was issued by QR but did not automatically credit. So I put in a claim at the beginning of July however today saw my claim was rejected. Did not receive an email explaining why it was rejected. So I tried to get an explanation on the phone with BA Exec Club to no success but after the couple of phone calls to Exec Club second agent directed me to the BA submission docs site where I can upload the Boarding passes and also uploaded e-ticket as well. Why doesn’t the system tell you to do this when you submit a claim if they want to see the evidence?! Let's hope they sort it with the evidence now! And the flight that didn't credit was QR R class. In theory it should all credit but in practice I have no idea why it doesn't. It seems such a faff to get the points you deserve.
Took about six weeks this time but eventually I got my points for QR operated by MH. Submitted online form and that just remained 'Submitted' status for about 4 weeks. Then contacted BA on their gold line. They came back asking for boarding passes. Eventually got the points. A lot of hassle to get what you should awarded automatically. One World and MH need to get their act together. BA should chase up after missing points request without customer having to chase them up. I'm assuming MH is at fault because points for QR on QR metal are usually the quickest to post. They are much faster than BA.
Last edited by jahason; Nov 27, 2024 at 8:09 am