Originally Posted by
gvol21
Just wish I could talk to *someone* about it at ORD, that's all. Whoever works at the AA baggage office at DTW couldn't be more helpful, so I believe AA is technically capable of mustering a decent level of customer service...
What you don't understand though is that if you needed good customer service at DTW you would only get a decent response from AA's staff at ORD. It's their own version of Heisenberg's Uncertainty Principle.