Originally Posted by
KLflyerRalph
So I emailed the hotel to cancel my stay and they replied they cannot process cancellations! It must be done via the GHA app! This is getting beyond ridiculous.
Originally Posted by
KLflyerRalph
- Still cannot modify a hotel booking made originally via the app.
- Cannot book a new stay at NH property as it disappeared from the app. Booking via the NH website does not come with the 15 bonus points.
- Bunch of points expired two days before my recent stay, without any possibility to spend them in advance.
Frustrating!
KLflyerRalph Thank you for sharing your concerns. We’d like to reassure you that the app is working as expected. If you are still experiencing any issues with modifying your bookings, please don’t hesitate to reach out to our Customer Care team at
[email protected], and they will be happy to assist you further.
We appreciate your feedback and your patience as we work to provide you with the best possible experience.
Originally Posted by
momileskun
Are the tivoli and avani hotels in italy not coming back to GHA APP? IT HAS BEEN 3 WEEKS+
Originally Posted by
momileskun
Please respond asap gha insider thanks
Originally Posted by
momileskun
Support is nonexistent... Huge global hotel alliance, but systems cannot speak to each other. Come on
Maybe better to cancel bookings with GHA related hotels, reduce commissions
Where's the gha insider?
momileskun We sincerely apologize for the delayed response and appreciate your patience. We’re pleased to share that the Tivoli and Avani properties in Italy are available on GHA DISCOVERY. You can explore them through the following links:
If you need assistance with a booking or have urgent inquiries, please contact our Customer Care team at
[email protected], and we will be happy to help. Thank you for your understanding as we work to resolve this issue.