Originally Posted by
WLGNZ
Came down from IAH on OKU this week.
The interior looks tired. I can't see this surviving well for long term use.
In business no memory foam mattress toppers which was disappointing. This was the one point of difference for air NZ business that enhanced sleep. Maybe these have been removed to enhance customer experience due to extensive feedback.......
Service was also very poor in a cabin only 70% full.
Safe travels.
Couldn't agree more. Flew the aircraft the other week for the first time from LAX, and no topper, very (very) slow service (exactly in line with other reviews here, and I spoke with FSM, and heard the same lower staff to J pax ratio comments as mentioned by others), and witnessed a number of issues with seat/IFE performance. Having flown the layout in J with CX before, I was looking forward to the flight, but was left feeling that my experience was undoubtedly inferior to standard J, bar the increased personal space. How the same staff/J pax ratio could be justified with a very significant increase in number of J seats is beyond me, to say nothing for the consistent hard product reliability issues. If your hard and soft product have issues, you have issues :-).