Thanks - a week is a useful timeline. Sadly I have had to chase at every stage in this case due to BA completely mishandling it (e.g. admitting they closed it by accident, losing data, not actioning requested information then closing a 2nd time etc) resulting in lengthy phone calls to reopen it and get them to progress. Its been a textbook example of how not to do it, and when done, I'll capture the full sorry saga in due course, but my expectations have been set low, hence concern re chasing!