Originally Posted by OWdevotee

Dropped $87.04 on drinks at PIT Admirals Club on October 30th. As of this afternoon, I hadn't received a credit back for the purchase. Chatted online and this was the exchange (below). I'm a bit miffed. This was never an issue in the past.

Agent: Noted on the info above, and can you tell me the specific charge involving the airline fee credit, please?

Me: Hi Trevor - good afternoon! The charge in question is for $87.04 at the American Airlines Admirals Club, on October 30th.

Agent : Thank you for the info, and let me review that right away, stay with me. May I ask what particular charge the $87.04 for, please?

Me: Certainly - it was for drinks at the airline club.

Agent: I see. To explain why it didn't trigger the credit automatically.
The charge came from the club itself which is not included on the eligible charges:
Airport lounge day passes and annual memberships
Change fees
Checked baggage fees
Early check-in fees
In-flight:
Amenity fees (beverages, food, pillows/blankets, and so on)
Entertainment fees (excluding wireless internet)
Overweight/oversize baggage fees
Pet flight fees
Phone reservation fees
Seat assignment fees
Unaccompanied minor fees
But, as one-time courtesy, I'll apply the credit manually, and this will take within 5 business days, sounds good?
Please avoid that kind of charge, so you won't need to reach out again just to get the credit.

Me: Oh I see, that's new. I have never had this problem in the past. Did something recently change in the rules about the credit?

Agent: Not at all, it's just that the charge was outside American Airlines.
It's only as other business (Travel Club) specifically.
Which is why it didn't apply the credit.
Nonetheless, I've successfully applied the credit. Please, expect to see that within 5 business days.