I have been renting from Hertz since August, a month at a time continually. I planned on doing so for the next 3 years. These rentals are for work and for the duration of the project I was planning on using Hertz. Even though I've only had three rentals, I've already had three terrible experiences.

As far as lost and found, I returned a vehicle Friday evening. I had my iPad and my backpack in the front seat. I had stopped at the back of the return vehicle lane in the Hertz parking garage. I stopped to check my new reservation confirmation on my iPad. After I confirmed the reservation I tucked my iPad between the seat and the center console, because when it was anywhere else it would fall to the floor. This was my mistake. I pulled in and begin grabbing my bags out of the vehicle and the gentleman checking the cars in began asking me questions and I forgot about the iPad that I had tucked between the seat.

​​​​​​I went straight to the Hertz gold desk and picked up my new rental. Except the rental that I picked needed service, so I had to drive it back and pick another, overall I was in the parking garage 50 yards away from the car returned for over an hour. Finally sorted out, I drove home. When I got home I went to plug in my iPad and realized my mistake. I immediately begin trying to contact Hertz. There is no good public option to contact Hertz. Even their customer service number is a roundabout robo operator that denies any options for customer service. Anyone you do get if you're lucky enough to push a combination of buttons that gets you to an operator is not the proper department. You can get reservations but they can't help you with something like that. Luckily I had a number to the local manager's desk at that airport parking garage from my previous situation with Hertz. I called the manager and explain what it happened by this time it was late evening and he told me that there was nothing that could be done.
Side note, the car I was returning needed service and could not immediately be rented again. I explained this to him and he said there's nothing that could be done I'd have to go online and file a claim, the iPad would be mailed back to me. He told me that hundreds of cars a day came and went at that Hertz location and they were too busy. He also said that anything that's found in a car is taken to lost and found and filed by the two women who work there into their online list of lost items. Anything that's found and has a claim already will be mailed to that person immediately. I told him that this iPad was crucial, it's necessary for work and I can't do my job without it Monday.
I told him I was less than an hour from the airport and would be happy to drive back and pick it up. I just needed someone to go to the car and retrieve it from between the seat. He said again there's nothing that could be done at midnight. I didn't understand why that made any difference because the car was still in the freaking garage with him. Even if it has been moved on to service or cleaning that's an adjacent building. I insisted and he eventually told me that someone would be available to go to the car and retrieve my iPad if I called back first thing in the morning. I began calling and leaving messages shortly after the opened in the morning, by opened I mean the time he said the new shift would come in. Hours went by and no one returned my call. Furthermore, known ever answered my phone number again to this day. Which was not the case before this happened. I had called the manager's number before I think three times and each time someone should answered. Coincidentally now they will never answer when I call. I drove into the airport Saturday and was directed to the desk to check for lost and found. They didn't have it and told me the same thing the manager did. I insisted in the gentleman was nice enough to call someone to go check the car for me. After waiting half an hour he called back and the gentleman told him that nothing was found in the car. I told him exactly where to look, he said again nothing was in the car. He mentioned the car had already been cleaned and that the iPad must have been put into the lost and found which was closed until Monday morning.
Another side note, by this time I had gone online and filed the claim just to be certain.
Over the weekend I still could not get anyone to answer when I called the manager's desk. Today is Monday morning and I was told to check with lost and found, I was given the phone number by the helpful gentleman at the front desk, probably only because he was young in an experienced and actually cared still. He told me that the manager gets there at 7:00, but they open at 8:00 and I can call the number he gave me then. On my way to work today at 6:30 I received an email saying sorry nothing was found and if anything changes they will let me know. Again I've been trying to reach management, and I'm fully frustrated now. At the time I first called if he had just gone and checked in the car I believe the iPad would have been there. It hadn't been cleaned yet. The manager had zero interest in helping.
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So I've left another voicemail with Hertz, none of them have been returned so far. My next step is to report to my company the missing item but I intend to file a police report because I am 100% aware and certain that I set the iPad there just as I was pulling in. Hertz could have solved this, could have been responsive or even cared and this would have been a much smoother issue. The fact that none of them have shown any concern aside from the young gentleman who helped me is very frustrating. I'm certain that there are cameras in the garage that could be checked, and I'm also 99% certain that Hertz has no interest in doing anything like that in the interest of having honest employees that don't steal, and good customer service.
My intention going forward, is to never rent from Hertz again. I hope that the laziness was worth losing somewhere in the range of $50,000 worth of business with me. That's just this project. Also, I'll be warning my coworkers who all rent vehicles the way that I do regularly and for long-terms. Realistically, honestly, this could easily mean half a million dollars in business that hertz loses. Currently we have close to 150 people in the field renting vehicles like this. Not all of them use the same company, but I'll be certain that none of them do.

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