Got back from a 5 night stay on points. TLDR: This resort is amazing. We look forward to coming back

The trip cost about 320k points during a slow week. Had 5 SNA's which hit when I checked in. Current Titanium Bonvoy member.

Leading up, I did not hear from the Butler team and had to proactively reach out to them via social about 2 weeks before I departed. I was a bit concerned there (which were partly validated. more on that later), but finally got the details from the butler, as well a requests for accommodations form them. Here's the link with details on the weekly calendar of events, dininig and spa info. https://linktr.ee/thestregiskanairesort

We hired USA transfers to pick us up out of Cancun airport. Took us a few to find them, they dont have a kiosk, theyre standing outside with signs. Waited about 15 mins w a beer and we were on our 45 min voyage. After digging through trip advisor on shuttles, I noticed that most of the services are very highly rated and offer private shuttles. These guys were about $40 cheaper.

The resort itself is tucked off the seedy highway. It felt like a good 10 min ride down the driveway to get to the property. All the reviews are accurate... when you arrive at the property, it truly is spectacular. The photos do it no justice. We were greeted by name and upon check in, informed we were upgraded to a St Regis Suite w a plunge pool, which is where I was hoping to be upgraded to. Our daytime butler gave us a tour on our way to our room, and sadly that was the last time I saw her until checkout.

The room was wonderful. Well laid out, amazing bathroom, closet, bath area, lovely living/dining room and a double wide plunge pool. I had two gripes with the room. One is the lights. Good luck figuring out the lights. There's buttons everywhere. By day 4 I was able to get all th elights off in the bedroom. The other gripe is the construction quality in some parts, but I'll touch on that a little more later. The view from our room was wonderful, overlooking the mangrove, with glimpses of the beach between the palm trees and Beach Club. It was an annversary trip for us, so they decked the room out with rose petals, baloons by our bed, a bottle of prosecco, choc covered strawberries and homemade chocolates.

The grounds are simply wonderful. Peaceful, tranquil, name your adjective. I felt more like I was at the Getty museum than at a hotel. This property really shines at night time. There is intriquite, well thought out up lighting all throughout the grounds. The main part of the hotel is simply exceptional. The steps up to the St Regis Bar, he water features around the restaurant Chaya its just wonderful. Pictures really do this no justice.

Breakfast at Chaya is the best hotel buffet breakfast I've ever had. Caveat, I love mexican food. Yes, there is a $25 (i think) upcharge for the full hot buffet. I was reading the google review for this place and half the bad ones came from people .....ing about this upcharge. Get over yourselves and dont be so entitled. Sure, we'd all like the world for free, but I will take quality all day long. If this bufffet was free, I'd bet half of what is on there would be gone. Not for 1 iota of a second did I feel upset paying this. I've paid over $100 back home for brunch that was not this good!

Should you opt for just the status included Continental breakfast, it's a ton of homemade pastries (that are incredible), scores of fresh and exotic fruit, oatmeal, quiche, charcuterie, yogurts and a pretty amazing bread/toast setup, I could go on. My one regret is that I did not grab enough from this side as I was too enamored by the aforementioned upcharged hot side(s). Seriously, the pastries were incredible. I find myself longing for guoda with cumin seeds now.

The hot foods is where this gets real. We sat down outside, which I highly recommend due to the serene nature of the property. First thing I see is a worker standing at a prep table rolling rolling fresh masa into balls and hand pressing corn tortillas, then cooking them on a hot plancha. This was the quesadilla bar, which had 5 or 6 different types of filling you could put inside. Pork, chicken, chorizo, poblanos & corn, pork checharones, mushrooms. amazing! Additionally, there were chicken tamales, rice & veggies, refried black beans, birria, and toppings to make tostadas. The salsa's there were also excellent.

Inside was bacon, sausage, a potato dish, a veggie dish and something else I'm forgetting. What was amazing is that these were constantly being rotated day to day. In 5 breakfasts, I dont think I had the same potatoes or veggies each day. Au gratin, wedges, slices, sliced w peppers. This was wonderful. A ton of the items on the cold and hot side were constantly rotated, which never made the breakfast feel monotonous, which can easily happen. By day 2, we found ourselves lingering for a while at breakfast and not eating as much of a lunch.

Last note on breakfast, there was a lady walking around with a hawk on her arm that was being trained. At first I thought, out thats cute, theyre trying to incorporate more nature into the resort. I later learned the main reason for this was to prevent the black birds from harassing people at breakfast. Lo and behold, I didnt see one bird outside bothering us at breakfast.

When we first walked down by the pool we were enamored by the pool space. There were so many unique spaces to sit and relax. We were instantly drawn to the cushioned island-like pads in the main pool. They seemed great, if youre only goal was to just lay down. It was funny watching every new person to the pool naturally migrating there when they first got in. More importantly, there are chairs everywhere, all with a diff vibe. For the bulk of our trip, they were at 20-30% capacity. Our last day it bumped up to about 50% and that was the only day we didnt truly have our pick of any seat in the house. Mind you, that was also the nicest day all week. The pool to the right of the restaurant had better beach views and a "hot tub" like element, which was nothing more than a warmer pool, which came in handy on the first few days where it was cloudy and windy. The pool in front of the restaurant was where we landed more often than not, as the pool servers congregated by the bar over there and it was always easy to get a drink. It also made for a quicker dash into the restaurant if it started pouring.

The pool servers were amazing. As soon as you got to the pool, they would set you up with chairs and get you bottles of water. It was a 1-1 ratio of servers to guests it seemed, so we never waited long for anything. It almost seemed as if I picked my head up and merely glanced by the bar, someone would come running over. The food at Riviera (the pool restaurant/bar) was really good. Way better options than most resorts boring options. The cocktails is where they really shine.

If you enjoy good drinks,you will be happy here. Most of them cost around $20 USD, give or take a dollar. They make all of their syrups in house, which if you know any decent bar programs, is a must. The beauty of their drinks is they are all unique with their own flavor profiles. It's not like its a bunch of strawberry dacquiri based drinks with different liquors. Each one was unique. Our stand outs were the prickly pear margarita, the illegal and the diablo. I simply cannot give enough superlatives to the quality of the drinks here.

The beach was beautiful but hot when there was no breeze. The ocean was clean and beautiful with a little bit of seaweed, nothing too prohibitive. There were people out there constantly raking. They were also construction cabanas on the beach when we were there, with the occasional chainsaw cut taking away form the serenity of your surroundings.

The St Regis Bar held a nightly sabering at 630, sabering up prosecco. Sadly not champagne, but at least it was a DOCG certified nice bottle of prosecco, which would prob sell in the $30 range back home. They also provided a goblet of ginger ale or sprite for the little ones, as well as bar snacks and a small amuse bouche on the house. The snacks and the amuse changed nightly. Our first night in, we opted to just hang there and eat dinner, which I wish we did, as the chicken dumplings, truffled tuna tartare and guac were all expectational dishes.

Dinner at Toro was simply remarkable. Sadly we did not get to experience "drunch" but theres always next time. We dined here our last two nights at the St Regis. We tried to dine here our second night, we did but were informed by our butler that Toro only had a 9pm reservation. We should not listened, as we met multiple other people who simply walked in. Given the low occupancy of the hotel, I should have known better. On our first meal there our cocktails we amazing. Smoked old fashioned, and a mezal chared pineapple drink. They were an amazing first impression, as was our sushi. Two bites in, the manager came to check on us and we immediatly booked another reservation for the next night. Of the restaurants on property, I could easily see this one being the hardest to get into. The short rib tacos, and lomo saltado were phenomenal, as were the oysters. We could have easily eaten there a third night.

We dined one night at Chaya which was good, but has changed to be more Italian then Mediterranean. Living on the east coast, I have no shortage of Amazing Italian restaurants, so we could have easily skipped over this.

We also dined one night at the Kitchen at Edition. The meal here was excellent as well. We would have liked to have tried Kiis at the Edition but did not get a chance to unfort.

One of the great things about the resort is the ability to bounce between the Edition and Etereo. Sadly we did not make it over ot the Etereo, but many people who did and raved bout the property and the mexican restaurant there. The Edition is quite the experience. The grounds are lush and brautiful. The lobby bar is architecturally stunning. The property feels like a hotel. A beautiful, high-end hotel mind you, but at the end of the day it has the exact opposite feeling of the St Regis IMO. The Edition also felt swankier/ younger. I hear it best described as luxury W Hotel, which is pretty accurate. As we had dinner with our little one, we only saw one other kid.

All the resorts have golf carts that will take you from one to the other, although Edition is a pretty close walk from the main lobby space of the St Regis. Etereo, I'm not sure, as you'd have to go by the construction of the St Regis residences.

I have two gripes here with the property. One I'm sure will be improved with time and management, the other who knows. So the one thing I've barely mentioned throughout this lengthy review are the butlers. Well, I felt like we had a dud. Our daytime butler, did the initial tour and brought us to the room where our luggage was and thats it. No offer to unpack, which I felt was odd. Kind of rushed out. Didnt see that person again until checkout. Our evening one introduced himself offered to draw a bubble bath later for our daughter, and I only saw them again at a sabering a few nights later. That was it. 4 out of our 5 coffee orders were wrong. And very clear instructions were not followed. Do not ring the bell or call, just walk in quietly, place on the table and leave. We got the doorbell 2x and a call once. Im pretty confident we got someone elses coffee order at least twice. They also do not offer a french press like other St Regis properties do, which would have been preffered over the luke warm coffee or latte. We found ourselves pouring extra shots from the in room espresso machine for our coffees to give it a little more oomp/warmth. Overall the butler service really needs to work out their kinks, which they I have confidence they will in time. I essentially used the butlers to register for the classes/activities offered and for dinner reservations.

The other gripe is that you can see why this property took so long to build. What I mean here is that there were two very clear construction jobs. The initial, meticulous design of the main area with perfect execution that took time. Then you can see when they got to the oh .... phase of construction where they need to open up. You see it in the rooms mostly. It's rushed construction that goes against the measure twice, cut once mantra. I saw saw marks where walls and floors meet, tiles that were not flush with the ceiling or wall, crooked outlets, our shower had an opening behind the tile above where the nozzle came out of the wall. Even the walls are this extrmely polished finish where you can see imperfections. Honestly, this is not a major gripe but I do think it should be pointed out. I cant help but observe little things like this. Did it detract from the room, not at all, but just something I noticed. My spouse was oblivious

Here's some other notes:
-Every last person was incredibly kind and over the moon to greet you. Those who waited on you made it a point to refer to you by name. Hola Mr. X. The employees here were all super kind and warm.
-Kids 5 & under eat free. You just need to double check your bill and make sure they take the charge off.
-The plunge pool is heated, which made for amazing swims in the AM & evening.
-Take advantage of the food & drink classes. The guac class was fun as was the sikil pak class. Same w the margarita and Bloody mary classes.
-The tequila and chocolate class was great. They just kept pouring samples afterwards.
-The kids club is absolutely wonderful. Our little one loved it and would often shoo us away when we went to pick up.
-The beach club seemed ok. Only walked over there for a minute. I liked the main pool better
-The cabanas at the main pool were quite nice.
-The guests here were great. Everyone was down to earth good people. I didnt witness one person talking down to an employee or presenting a sense of entitlement.
-Met people who had the JJ Astor suites. Both loved them.

That's about all I got. I'm sure more will come to me in time, but this is the rare resort where I want to go back to. I booked on points, but feel the price point is an accurate representation of what you are getting at the St Regis. Figured I'd share all this I would have to known all this leading up to my trip.