Originally Posted by
BrusViet3
I bought the tickets through the Air France website. Both parts of the journey (train and plane) are listed with an Air France (AF) flight number on my e-ticket. We need to check luggage, but the Rail&Air service offers the option to drop off luggage the day before. We were planning to use this option to save time. This way, we wouldn't need to check luggage on the day of departure, and it would be taken care of to arrive in Hanoi with us.
I contacted Air France again this evening. After an hour and several consultations (they had to check multiple times with an "expert" who I was not allowed to talk with), I was told that we need to get a boarding pass at the service desk. On the train or at the station, it will show where we need to go. They are fairly confident that I need to check in with Air France and not Vietnam Airlines.
The minimum transfer time required is 1 hour and 15 minutes, and we have 1 hour and 17 minutes, which still makes me a bit nervous.
Thank you for your time! Let me know if you have any further questions. 😊
There are experts on train connections here.
But the "expert" you called is wrong. You must ALWAYS check-in with the operating airline (VN), not the marketing airline (AF).
VN is not an easy airline to deal with. I don't know if Rail&Air bags will work with them. And the transfer time is short.
You should try to OLCI with VN, but others have reported some problems with that. Try to read the posts involving VN.
It would be quite surprising if the option for the 8:17 and 7:17 trains were not offered at the time of booking on AF website. Maybe a bug. But now that you have bought your ticket, a change fee does apply.
By the way, you mean ZYR, not ZYG.