Originally Posted by
Jay71
I generally hate calling into a call centre unless I have to and would rather do it myself, self-serve if I can.
The Platinum call centre agents at WestJet are generally quite fantastic, and can handle all sorts of complex (and simple) things that WestJet's customer-facing tech cannot do or will not let customers do.
The lack of self-serve tools and tech for customers is a huge weakness for WestJet. The Plat agents are one of the things that keep me flying on WestJet. (Having said that, I would still love for much more and much better self-serve options.)