Originally Posted by
gryomosy
To note for all those switchers, it has been a quite confusing process. When you receive your gold card (and I guess platinum choosers will be in the same boat), the accompanying letter says to install the BELUX app to activate your perks. The app kept saying, you're not eligible for this perk. Took me 2 chats (where it is not possible to share screenshots) and as last resort a call to customer care to understand that the perks where activated. Despite the app still stubbornly saying they are not available. For e.g. the Prime offer, you manually need to sign up on amazon.com.be using your card. For the bonus points they will only show up after 3 months.
The IT implementation is clearly failing…
Chat support activated the restaurant credit (tested and credit already showed up) and activated prime (not confirmed, free month first).
Point booster is working (3points/eur are showing up)
3000 eur bonus points offer was said to show up after three months
mileage transfer isn’t working.. first M&M wasn’t in the list, asked chat to add miles and more (incl number), then I got stuck on the two security numbers (so did a friend), had chat transfer 1000 points to see if it worked, and they showed up the day after…
Chat support has been very supportive, helpful and to the point.
Personally very happy with the card value (at least for as long as the points booster is free).
[TL
R]Ask chat[/TL
R]