my new concierge has been reliable for requests but the frustration is I tend to opt to email because it isn't always possible to phone. the replies are fine but if I've asked a few questions and need further clarification, I write back, and then typically have to wait 1-2 days to get ongoing updated replies. Pretty inefficient. I wonder if the inbound emails are prioritized as it seems a little confusing if they can't quickly reply to questions on the fly. These aren't normally complex questions either, pretty standard things.