Originally Posted by
altabello
They want downgrade compensation in cash, not vouchers. The email indicated that the request was sent to the refunds department. How can they contact them? The E credit was supposed to be "additionally."
Right the voucher ($200) is DL goodwill. The rest of the downgrade (the refund) will be handled by refund department.
It'll be refunded to purchaser credit card. EC261 comp for delay (if qualify) still needs to be done by KLM. Thus they're handling the downgrade, but KLM needs to handle the EC261 delay. I don't know what original message was sent. However it appears agent was only aware/noticed/made aware of the downgrade issue.