Originally Posted by
fakecd
i would say Give up
QF customer service are great in ORC (original routing.credit) done it many times but you are trying to credit to CX let alone on QF ticket stock
further you said "waiting for refund" above - you are asking for fare difference between C and Y and you flew Y so you were essentially ticketed for Y afterall.
further i think there are some T&C that states class u fly in is the credit not your ticket class. Read those legal jargon
finally my experience of Cathay asiamiles/club agents are outsourced unempowered agents following the rulebook. You have better luck writing to Customer Service of CX Headoffice and ask if they can help. Cathay Pacific Loyalty donkeys will not do much
Thanks for the tips - I have written to CX Customer Service (and called sales, as customer service cannot be reached) , but frankly, it was Qantas ticket, Qantas Metal, Qantas downgrade. On the phone call to CX the agent told me as much, I am communicating with Qantas FF - let's see what happens. Regardless of their legal jargon, I can still sue in California (where I purchased the ticket and where the credit card was issued) and subpoena the information they are refusing to share, Qantas cannot prevent that. Of course, they can invoke their legal jargon, try to quash my subpoena and may eventually win. They will have to decide if it is worth their time, their cost and the risk they may lose. I am trying my best to fix this amicably. They wronged me - not only the points, but a big fare difference). I paid them what they asked and they did not deliver. They derived a benefit (discoverable) by downgrading me. Depending on the judge I pull in small claims court, I may win. Of course, they can appeal if I do, or file to remove to Federal court, but they will have to show up as they conduct business and have a presence in California. Will see,