Originally Posted by
asusc
Using this form, after a couple of emails, Customer Care confirmed this morning I was owed the miles and another department will add the 10k miles shortly. Will confirm again once they are added.
However, I am still trying to recoup 5k miles from a trip back in February that they have been giving me the run around on.
As expected, I flew this weekend and received miles for the flights but no bonus miles. I filled out the form and submitted it, but got an auto-reply email saying they're "
experiencing a high volume of inquiries and our response will be delayed." In my experience, that means they will never reply. Did you have to do something to follow up on the submission?