Originally Posted by Tizzette
Booked award tickets in Delta Comfort and at the top of the confirmation itinerary page it says Non Refundable. Booked it on Delta.com. RT within the US. I understood this kind of award ticked could be cancelled and the miles redeposited for free. Can anyone explain why it says Non Refundable?
Non-refundable just means there might be a fee to refund. Refundable means no fee. 98% of DL awards have no fee except for Basic. The few non-Basic that have fees, generallly agents don't charge it. If ticket is not Basic and starts in N America there's no fee.