Originally Posted by
joachimm
Standard non-refundable cancellation policy.
FULL PREPAYMENT AT TIME OF BOOKING/NON REFUNDABLE/NO CHANGES
They apologized for "the oversight in charging a cash rate for your points reservation". I don't know what that means but I'm not going to ask them to explain it.
Whether it's fair is a separate discussion, but charging the cash rate for a cancellation is standard. I can't believe the number of people who either don't understand what "non-refundable" means or believe Globalists are exempt.