Hi everyone,

I’m reaching out to see if anyone has experienced a similar situation with Miles & More or can offer some advice.

Here’s the situation:

Last month, I flew with Turkish Airlines, and my itinerary included two flights. These flights were booked under the same reservation, and I provided my Miles & More information at the time of booking.

The first leg of my journey (outbound flight in class T) was successfully credited to my account.
However, the return flights (in class Y) have not been credited, and after raising a retroactive miles request, I received a response saying that class Y is ineligible for miles credit.
I double-checked the information on the Miles & More website, and class Y is not listed as one of the ineligible booking classes. In fact, the Travel Calculator also confirmed that I should be earning miles for these flights.

For some added context: the first flight was late and I missed my connection, they put me automatically into the next flight.

I have filled 2 forms on the M&M website but I received the same answer on the « status of current requests » page (e.g class not eligible for credit)

Has anyone else faced a similar issue with Miles & More or Turkish Airlines? Could the missed connection affecting my miles credit? Any advice or tips would be greatly appreciated.

Thanks in advance!