FlyerTalk Forums - View Single Post - How is UA general phone support for non 1K in 2024?

Nov 16, 2024 | 11:43 am

#29

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat

Posts: 72,932

Quote:

Originally Posted by IMissThe747

I typically call at times that would be in normal business hours in at least one USA time zone... often central. I do get the "Welcome Back, IMissThe747" message - the system recognizes me.

I noticed a small shift a few years ago... but this year it's been 100%.

Very odd, as a Plat (earned / LT) I only call a couple time a month and judging by accent only, may be once in the past two years was off-shore and that was when there was east coast irrops (not for me but others), call pickup always within a few minutes max, usually just 1-2.

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