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Thread: How is UA general phone support for non 1K in 2024?
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Old Nov 16, 2024 | 7:03 am
  #28  
IMissThe747
40 Countries Visited
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5 Years on Site
 
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 644
Originally Posted by WineCountryUA
What time of day are you call (& time zone)? Is the system recognizing you? Do you get the "Welcome Back" greeting?
I typically call at times that would be in normal business hours in at least one USA time zone... often central. I do get the "Welcome Back, IMissThe747" message - the system recognizes me.

I noticed a small shift a few years ago... but this year it's been 100%.
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