FlyerTalk Forums - View Single Post - How is UA general phone support for non 1K in 2024?
Old Nov 15, 2024 | 7:41 pm
  #24  
docbert
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Join Date: Jul 2007
Location: Brisbane, Australia
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Originally Posted by SPN Lifer
According to the linked blog website (posted 18 February 2023), the direct toll-free numbers for Premier Gold and Premier Platinum are the same. +1 800-325-0046
Likely because these numbers date back to before Platinum existed. However as I said above, the numbers are largely pointless now days - you'll be routed based on the MP number you enter (or the auto-detection based on phone number), not based on which number you call.

Originally Posted by narvik
That's because there are no “1K agents” and haven't been for years. 1K gets you priority in the queue but no agents are dedicated to 1Ks anymore..
You might want to try calling sometime from an unknown number and failing to enter an MP number, and see who you get connected to. Whilst it's true that there's no "dedicated" 1K agents any more (and likely never actually were), there is zero doubt that 1K's get access to better agents than GM's and others.
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