Originally Posted by
prgboy
Thank you. In theory, I agree. But if the airline states false reason for canceling the flight, it is my statement against theirs.
An update from this week: I received a response from West Jet, reacting to my US DOT claim (below). I also filed the claim with my travel insurance.
———
WestJet acknowledges receipt of the complaint you made to the U.S. Department of Transportation.
Upon review of your reservation, we can confirm that you were scheduled to depart Atlanta on July 5, 2024, on WS1597 with service to Vancouver.
WS1597 was cancelled due to crew availability. We confirmed that you were rebooked and arrived in Vancouver on July 6, 2024, on flight WS1599.
Your claim does not qualify for compensation under the U.S. Department of Transportation regulations, however if you are seeking compensation, you may look at other regulatory bodies.
Since you are seeking a resolution from a US Federal agency without success, you should contact your congressman. They are there to help you navigate the federal bureaucracy.