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Thread: How is UA general phone support for non 1K in 2024?
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Old Nov 15, 2024 | 4:05 pm
  #20  
lotemblizej
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10 Years on Site
 
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 569
Originally Posted by IMissThe747
Current 1K, getting routed off shore nearly 100% of the time. I imagine next year when I drop to platinum the main change will be longer wait times. The days of a Chicago/Honolulu agent who can still work a green screen terminal seem gone.... oh how I miss them!
Me too. The HNL agents were amazing and IIRC it was easy to reach them if I called UA reservations late night East Coast time.
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