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Thread: Customer drives 25K miles in 1 month, Hertz tries to charge $10K penalty
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Old Nov 15, 2024 | 12:44 am
  #12  
seawolf
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Originally Posted by notquiteaff
Perhaps Hertz simply failed to properly enter the mileage from the odometer after the previous rental.
this exactly and since it was unlimited, customer didn’t care or notice the mileage on RA was incorrect.

Had a similar issue with Hertz FRA. Agreement had an OUT 3143km when it was actually 3706 on initial inspection report (560 extra km) and I didn’t even notice until return. The return agent also transposed digits in the return mileage.
; an extra 150 km on top of the 560.

Since I was on a limited mileage rate, I was over charged by 1,300€. Took about 2 weeks via email to get it adjusted.
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