Originally Posted by
jcg20
Following up...I eventually pushed and got rebooked on EY from DOH-AUH-MNL and arrived 9 hours later than I would have on my initial itinerary. I actually landed about 3 minutes ahead of QR932 (the full one I couldn't get on).
I made an EC261 claim for the disruption and got this back:
I emailed them back with a link to the part of EC261 that covers this and got a virtually identical note back, but with this at the top:
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Is there any recourse from here bar escalating to the local authority?
Qr20 so from dublin
Operational reason are usually within the airlines control, ATC, weather etc are outside the airlines control
for ireland this is better than the court suggestion made earlier ....
How do I make a complaint if I feel the airline has not provided me with the assistance or compensation to which I am entitled?
If you have a complaint about a disrupted flight, first contact your air carrier to seek a resolution. If you feel that your entitlements to assistance or compensation have still not been met, you should submit a complaint to the appropriate national enforcement body. In Ireland, the Commission for Aviation Regulation is the enforcement body responsible for overseeing the rights and entitlements of air passengers and may be contacted in relation to complaints arising from flights departing from an Irish airport or those arriving at an Irish airport from outside the EU on an EU-licensed airline. If the complaint arises from a flight returning to Ireland from an EU airport, you should contact the national enforcement body in the EU state in which the airport is located. A list of national enforcement bodies may be obtained on the Commission for Aviation Regulation’s website,
www.aviationreg.ie, and all complaints should include copies of your itinerary/e-ticket, receipts and any other relevant documentation.
This is taken from :
https://thecai.ie/your-rights/your-rights/mail-order-2/