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Thread: Has the Platinum Service Line changed their agents and call centres?
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Old Nov 13, 2024 | 2:30 pm
  #10  
sbams
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I always call the Dutch PSL. Since covid-19 I think there are more agents working from home, so I have occasionally also heard background noise (even babies) and poor quality connections. The standard of service however is always excellent and I always speak to a Dutch agent (so almost certainly not handled by an overseas call centre)
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