Originally Posted by
Oxon Flyer
Welcome to FT, and sorry for the circumstances that brought you to the forum. Just a couple of clarifications to help get to the bottom of this :
1) What method of payment ?
2) Was the old booking refunded correctly (sum paid less lost deposit) and is there anything on the refund payment (eg credit card statement) that indicates what it refers to ?
3) Ref the payment in full for the new trip, similarly what details are shown on the transaction ? (Booking ref, from/to, eticket number etc)
Thanks Oxon Flyer
1. Method of Payment: Amex
2. Old booking: £0 refund shown as expected because I had only paid the deposit on one cancellation email. Second cancellation email does not include any details for refunds or ticket number - only my name and booking reference.
3. For the new booking, the payment in full is shown correctly, it shows dates I expected and the e-ticket number looks like a typical BA ticket number 125-XXXXXXXXXX