Originally Posted by
joachimm
Is it possible to switch to a different Concierge?
There's been this suggestion:
Originally Posted by
TravelinSperry
You can email
[email protected] to request a new one. However, I did that in the past and was denied. However shortly thereafter my concierge was reassigned within Hyatt and I was given a new concierge who is more capable.
however:
Originally Posted by
rm76
I reached out to them to resolve an issue after my concierge's email came back as undeliverable. They never reassigned me a concierge and better yet, didn't even bother to respond to my email.
and in my own experience, I tried emailing that address to request a new one, complaining about slow response times. No one replied for a week
and only after I poked again, I got a bland reply back apologizing for the experience, that my concierge had been out of the office, but there is a team of concierges etc., and for anything that needs to be addressed immediately Globalists should phone in. So basically, "no", plus the advice FTers already routinely give out regarding contacting the concierge team.
But other people have reported success, so I speculate that it may depend on things like geographical location, reason for wanting to switch, customer value etc.?