Originally Posted by
sfo3388
I spoke with a US-based agent yesterday. According to her, during US business hours, the phone still could be picked up by agents in "Global Call Center". Depending on who is available.
Previously, when I called Taiwan EVA number, all transactions were calculated in TWD. Then converted to USD to my US-issued credit card. I am not sure in this 24/7 system, if charged with USD or TWD is based on who (US or Taiwan) picks up the phone?
I know on United, India-based agents can conduct transactions in US dollars. Maybe for EVA, customer can pick up a currency just like their in-flight duty-free purchases.
Careful with this. I bought Scoot tickets and they charged me in USD instead of SGD, and the exchange rate was less than favorable. I lost about $20 on that one. 🤷♂️. My bad, I should have caught it.
When I called the Australian customer service number for EVA, and purchased a ticket, I was fully charged in Australian Dollars, and my credit card did the currency conversion.
(As an aside, I love saying that I paid Australian dollars for a flight from Thailand to the US, on a Taiwanese airline.)