Originally Posted by
nickal320
The lowest possible cash amount was £12.50 + some thousands Avios, so I suspect the glitch is ongoing, correct?
Is it always preferable to cancel online rather than by phone in this case?
Correct refund processed.
Always cancel online if poss. Telephone cancellation will cost £35 or the cash element of the ticket - whichever is the lower. Tel agents have no discretion over this.
Last edited by Frequentflyer99; Nov 12, 2024 at 2:05 pm