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Thread: Customer drives 25K miles in 1 month, Hertz tries to charge $10K penalty
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Old Nov 12, 2024 | 8:37 am
  #11  
notquiteaff
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Originally Posted by guv1976
I refuse to drive off with a rental car until I have documentation that I am in lawful possession of the vehicle. Without that, a police stop could get very, very unpleasant -- as could an accident.
I don’t rent from the Hertz dumpster fire much anymore (basically only when I can burn points or the rate is so massively better than any of the other majors that I am willing to take the risk), but yeah, after several experiences of not getting the rental contract via email or the receipt at the end I will request “the papers, please” at the gate.

Makes sense to apply this to all rentals no matter what rental company.
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