Originally Posted by
mikenewman23
I’m having a similar issue. Spent up through the 27th and by the 29th everything processed and we hit £10.5K spent. On the 29th the Amex site said we qualified. But now still no companion voucher and Amex says we need to hit £15K. Was it Amex or BA live chat that helped you?
I'm still having an "active ongoing discussion" with Amex - I had it confirmed that I qualified for my spend/voucher on 28th October (photo taken of the chat) and was told to wait 7-11 days. Up to 14days now and still no sign so another online chat and apparently they have to refer it to the back office team which will take another 5-7 days. What a mess this whole change is and I'm not in the least bit surprised.
Last edited by Brighterside; Nov 12, 2024 at 10:41 am