I'm off to BOM on holiday, hopefully, but, due to wavering illness, need something full refundable. Aha! I thought, a BD award would be such a beast, and the new, direct flights, featuring the much-lauded The Business start up in plenty time for my planned dates!

Ideal, no?

But it's not on the 'book with miles' section of the website. Anyone know why this is? I'm hoping it's just a case of IT department laziness.

Just thought I'd ask here before another round of hour-long phonecalls.

Thanks...