Originally Posted by
KLflyerRalph
I now can't see reservation details in the app anymore, for reservations made via said app... Ugh what a crap IT this program has.
Edit: app refers to hotel. Brand website (Pan Pacific) gives an error: "We are only able to retrieve reservations made via our website or toll free call centres. "
They can't seriously expect guests to call/email the hotel simply because neither digital channel can display the booking properly?!
KLflyerRalph We’re pleased to share that the app should now be working properly following our recent system upgrade. If you’re still unable to view your reservation, please don’t hesitate to reach out to us at
[email protected]. We’d be more than happy to assist and ensure everything is resolved for you.
Originally Posted by
momileskun
Can i check when avani rio venice will be available again on the GHA website? It has been 10+ days
Originally Posted by
momileskun
Yea.... Gha IT system no good. Maintenence 2 weeks issues still up
Originally Posted by
momileskun
Why are some tivoli and nh collection hotels in Europe gone from GHA website and application for booking?
Please explain
momileskun Thank you for your feedback, and we apologize for the inconvenience you've experienced.
Regarding
Avani Rio Venice, we are aware that it is temporarily unavailable on the GHA website, and our team is working to have it restored soon. In the meantime, you can still book directly through the
Avani website. We appreciate your patience as we resolve this. We understand the frustration with the recent
system maintenance and are actively addressing the issues to improve the experience. As for the
Tivoli and NH Collection hotels, some properties may have temporarily disappeared from the GHA platform due to technical updates. Rest assured, we’re working on restoring these listings and they should be available again shortly.
If you need any immediate assistance or have further questions, please don’t hesitate to reach out to us at
[email protected].