Originally Posted by
krispy84
Well done OP for posting, this won’t be a popular viewpoint here.
While there are plenty of genuine cases where discretionary compensation / customer service gestures are warranted, there has been compensation creep recently, judging by FT.
£150 a head Brunchgate vouchers for flights in 2025 is a classic example. Call me a cynic; but I’m sure there have been plenty of complaints in advance prompted after hearing what was on ‘offer’ from BA.
Some will say ‘why shouldn’t I take it’, I say: you’re shooting us all in the foot.
I’ll standby for incoming ….
Personally wouldn’t claim catering compensation before the flight either, but on the basis that BA only pays it once for brunch / supper, I don’t see it makes a difference whether it’s claimed before or after the flight. It’s not like BA is rushing into a U turn that I have seen.
BA has become extremely transactional (unbundling of fares, BoB, paid seating even in J, constant chipping of facilities, F&B and service) so it is hardly surprising that passengers are repaying in kind when the pendulum swings.