FlyerTalk Forums - View Single Post - Is Marriott customer service REALLY THIS BAD?
Old Nov 9, 2024 | 3:59 pm
  #14  
Dr. HFH
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Originally Posted by Adam1222
Lying to your credit card company that you didn't get the full stay but were charged for it, when you know it's not true, is fraud.
I didn't suggest lying to the credit card company. I suggested telling your credit card company that
Originally Posted by Dr. HFH
. . . the charge is substantially more than the invoice.
That's an accurate statement.

Marriott will then likely produce an accurate invoice/folio, which you can use to obtain proper credit for the stay. Getting Marriott to sort the problem is easier when it (or the individual property) stands to lose revenue than when you stand to lose points.
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