Originally Posted by
m3traveler
Had a reservation/stay go sideways, conveniently, just as i'm $100 away from ambassador.
Yes, that's standard Marriott proccedure for limiting the number of Ambassador level members. When you get close, they start losing your stays and spend.
Originally Posted by
m3traveler
Next day calls to CS - able to find using booking number, invoice mostly empty, with taxes only, no other charges.
One way to get their attention might be to complain to your credit card company saying that the charge is substantially more than the invoice, and provide them with a copy of the invoice. When Marriott gets the info request from credit card company, either they will find the correct invoice (which you will use to get proper credit for your spend), or credit card charge will be reduced to match the amount on the invoice.