Originally Posted by
J343
She was then rebooked on the next one BA208.
She therefore arrived 3 hours later than originally planned. One of her bags didn’t make it to Heathrow. BA was then able to locate it and is now being processed.
Would she then be entitled to UK261 compensation or any form at all?
Potentially yes, so long as the engine trouble wasn't extraordinary - it almost certainly will not be. Also she needs to be 3 hours late minimum - 2 hours 58 minutes isn't enough. Now luckily you raised this case here soon after the event, so I can still see some of the log files. She was due into LHR from MIA at 06:50 originally, but she ended up arriving into LHR at 11:34 hrs, which I reckon to be over 4 hours late, and thus gets the full payment of £520, rather than the half rate for a 3 hour delay. Doors open at 11:37. This is assuming an arrival into Heathrow on 7 November.
The baggage issue won't normally give rise to compensation, but she can claim for anything essential that was in her baggage that she needs, with a few exceptions.