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Thread: Confusing GUC issue on KLM - can you make sense of this?
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Old Nov 7, 2024 | 4:10 pm
  #6  
flyerCO
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Originally Posted by nh_ets
Switching to the other MSP-AMS flight is makes for too tight a connection in AMS given the next flight AMS-NBO is not one I want to miss if late.
I do see Z seats on AMS-NBO in ExpertFlyer when I enter it in, but my booking is the “married” tickets of MSP-AMS and AMS-NBO, so I assume only the exact married pair Z availability will work?
Where do you send complaint emails?

I will post a pic of Expert Flyer
And sorry for the mis post on MSP navigation - was trying to answer another thread!
If Z1 as standalone it can be confirmed. However it takes agent to understand how to do it. DL does upgrades by segment. However when agent tries to confirm Z on KLM the system tries to use married segments. If there's no Z then, if refuses. Most agents have no clue what to do. Instead you get the "Z isn't available fir upgrade but only sale" lie.
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