Originally Posted by
Vaclav
This was related to the flight cancellation due to issues with the Rolls Royce engine parts. Even though this issue has been known for a long while, our flight (BA94 YUL-LHR) on Oct 10 was cancelled, and the only viable/acceptable option was to leave on Oct 8 on BA94, two days earlier. We were informed about the cancellation on Oct 1 - less than 14 days prior to the scheduled flight. A claim under EU261 was submitted (nothing for duty of care, only for the cancellation and disruption of travel plans) on Oct 10. This morning, the BA reply stated that the claim was being rejected. Apparently the engine issue is not under the BA control. Should I go to back to them and reason that the issue has been known for a long while, why did they cancel and informed me so close to the scheduled flight time and not sooner? They took my money knowing that - potentially - they would not be able to supply the service. Should I take it to CEDR and request a re-assessment also related to fairness? Thank you.
I would get this to CEDR at the first opportunity, I suspect Customer Relations have got a policy here to which they are sticking. Ask BA to confirm their answer will not change, or wait until 8 weeks from the first complaint is up. BA have a large and extensive fleet. Plenty of 787s are around, and there are about a dozen other ways to handle this under "all reasonable measures".