Originally Posted by
euronyc
I have just had this happen to me - i received an email saying that I have just enrolled in a new account - logged into my old account, which is Diamond for several years with over 600K points - noticed the email I had was not correct and tried changing it - couldnt do so so called the customer service line only to learn that my account had been suspended due to fraud and I can only receive assistance via email??
This is insane and I am furious!!
Were you able to resolve your issue??
Save your fury for something else. It’s completely normal. Email-only is SOP. It’ll get resolved within a few days.
When I was hacked, my account was out of service for <24 hours but that appears to be abnormally quick based on other stories shared here.