Originally Posted by
travelwithross
My advice to anyone with cancellations is to not call the Call Center or WhatsApp. They are woeful and will be limited with you.
Instead email your e-ticket details to
[email protected] and tell them what you’d like the new routing to be. Include the routing and fare classes; being exact helps.
For example my return flight CMB-AUH was cancelled on 11th November, but the CGK-CMB is still operating, so after a quick email, I am now routing back CGK-CMB-DOH-AUH with CMB-DOH-AUH all on QR (I class and A class respectively).
They of course had UL flying to DOH as well an hour earlier but I just asked for what I wanted and they responded back with the change within an hour by email.
Backing this up. I had flights changed via email. Be sure that you are rebooked on exactly the itinerary you want, as when I tried to move one of the rebooked QR flights to later in the day vai call center I was told they could only rebook once, and anything after that would be chargable.
Datapoint: also tried to move my DOH-AUH to a later flight at Al Safwa after arriving from CGK. The team was friendly and said there was inventory, but that they couldn't change the ticket as it was on UL stock. Still had time for a shower before AUH though!