Originally Posted by
lamach22888
Issues the OP mentioned around meal service jumping around seat from seat is partly due to them prioritising serving DMs and other elites
As Emerald my meals and orders were never prioritised. Though that may sound good on paper for DMs, on board implementation is chaotic as a consequence for the rest of passengers with crews getting confused which orders they’ve taken, which seats did not get bread yet etc, lots of going back and forth.
Originally Posted by
shd9
I echo the observation about the meal service flow. It has gotten quite chaotic and lengthy after they got rid of the cart. I think CX simply does not have enough manpower to hand-deliver every course to each J customer, which made the entire experience seem rushed. Although the older cart-based service might seem less personalized, it was more efficient, reduced the stress among crew, and actually led to more interactions with the passengers.
Interestingly I noted about 6 crews working the A359 J class all prepping meals from the front galley, that’s about the same ratio with QR on their older non-Qsuite A359s with 1 J galley and 36 pax. My suspicion is that manpower is not the issue as I understand LHR has gotten extra crews these days - probably something to do with organisation of service flows and being clear who’s doing what.