I can't really add any more than what I said in my OP. It took Tal about 3 days to respond to emails if they responded at all and when I telephoned, the Sales Manager always seem to be in meetings or out the office. On the occasions he was in he seemed reluctant to take my calls. In the end I never spoke to him but talked with one of his staff. For every 3 email's I sent I was lucky if I received 1 reply.

I am still waiting on FedEx confirming the pick-up. For a global organisation organising that prides itself on efficiency organising pick-up from another country is not easy. I could not do it on line and had to call Customr Services. They send me fax that I had to complete and fax back to them. I did that yesterday. They emailed me this morning saying the fax was illegible and I had to send it again. I've done this and asked for confirmation the pick-up has been booked but so far I've heard nothing.