I echo the observation about the meal service flow. It has gotten quite chaotic and lengthy after they got rid of the cart. I think CX simply does not have enough manpower to hand-deliver every course to each J customer, which made the entire experience seem rushed. Although the older cart-based service might seem less personalized, it was more efficient, reduced the stress among crew, and actually led to more interactions with the passengers.

Also, does the meal require more plating now? I know they didn't because they come in the same porcelain bowl that's used in the oven, but now they usually come out on a plate. Sometimes I feel like the meals out are a bit cold, probably because they are heated up in a batch and transferred into smaller plates? Overall I don't think the newer flow is working that well