From Marriott’s Q3 earnings call- Picked up by a couple of blogs:
https://thepointsguy.com/news/marriott-cost-cuts/
https://onemileatatime.com/news/marriott-cost-cutting/
https://viewfromthewing.com/marriott...our-2025-stay/
While the specific reference to cost cuts was at the corporate level, there was also this gem:
"We're looking at efficiencies and savings that we think will have clear benefits to the owners," Marriott CEO Anthony Capuano said during Monday's earnings call. "We're looking at every facet of our engagement with them, and we expect to have some tangible saving opportunities identified for them in the very near future."
I’m guessing these could involve one or more of the following:
- reduced brand standards when it comes to F&B operations
- potentially additional tweaks to housekeeping service requirements
- changes to loyalty program benefits
A lot of hotels have already cut corners and reduced benefits post-Covid so I am wondering how much more can they really whittle away at the full service properties where their BAR is higher than the competition and offerings are paltry.