Originally Posted by
CX HK
Based on how many people have complained about similar service-related issues, I would guess that CX isn't unaware of the problem - rather there is nothing much they can do about it now. There's only so much training you can do, a lot of it comes from real life experience... unfortunately while new crew could be eased in in the past, that is no longer the case.
We can only hope that it will get better as time goes on, can only wait for this transition phase to be over with.
Completely agree, though If the newer crews were to be trained under the types of Pursers I’ve encountered on my LHR flights then we shall all wish good luck to the future! The tone from the top matters and when the Purser him/herself does not set the right standard and is in fact part of the contributing problem to service inconsistencies then this sort of behaviour may transfer through to the newer FAs eventually.
The specific purser on my HKG-LHR was severely uncoordinated with the other FA working that aisle during both meal services. It was very painful to watch. Meanwhile on the other aisle it was smooth sailing and they went at a much faster pace serving the meals.