Originally Posted by
KARFA
Serious question on this - I think we have all had variations of the OP's situation where we do actually know something should be possible but the agent is incorrectly saying no - the way i am framing this may give you a clue of my current approach btw which as you note is not often successful!
so would you be able to provide a mini cws lesson on tactics to lead the agent to the right answer without going down the incorrect route?
I'd love pointers on this too. I tried all my tricks here [always be polite, never be cocky/certain, avoid technical details, "Oh, maybe I misunderstood but I thought that was possible. Can it be checked with a supervisor?" etc. -- as well as rapidly deferring to HUACA].
FWIW it's only late on in the process [by then a complaint] that I became much more explicit about my knowledge (and even then I held back from suggesting what I was effectively asking for was a joker as compensation so I could be allowed the booking I was incorrectly refused). It's notable that this coincided -- perhaps by chance -- with things getting shut down abruptly.