Originally Posted by
peterprg
GHA_Insider may I have a two questions before maybe needlessly reaching official support?
- I cannot se any NH hotels via GHA app or website
- I completed a stay in NH hotel, that I’m fairly sure was eligible and app was showing D$ to be earned during booking, but not it says that rate was not eligible and no D$ or nights were credited
is that something related to maintenance ongoing in your systems you inform about in the app and it will resolve on its own or should I create ticket for support?
Originally Posted by
sven60035
I have the same, I cannot see any NH hotels via GHA app or website booking search.
And if I browse via the "our brand" page to NH it lists the hotels but re-directs me to the NH webpage while for other brands it stays on GHA sites.
Hopefully a system error and not a sign of what's to come.
peterprg sven60035 Thank you for reaching out. We are currently performing essential maintenance and system updates to enhance your experience with GHA DISCOVERY. During this downtime, your D$ balance is safe and secure; however, the ability to earn or redeem D$ is temporarily unavailable.
- For any recent stays at NH Hotels, including those that initially displayed D$ earnings, please rest assured that once maintenance is complete, your eligible stays and D$ earnings should reflect correctly. If, after the system is back online, you still notice any issues with your D$ balance or night credits, feel free to reach out to our support team via email at [email protected].
- As part of this update, the visibility and accessibility of NH Hotels on the GHA app and website may be temporarily affected. We are working to restore all features, including direct bookings, on the GHA platform.
Thank you for your patience and understanding as we work to improve our services for you.